We got answers
Here you can find the answers to the most frequently asked questions about our tours. To get more information, just click on the question.
Do I have to get tickets in advance? Can I pay cash?
Tickets must be obtained in advance. To get tickets for the date you want, be sure to book as early as possible. You can pay by bank transfer.
Is there a waiting list if a tour is sold out?
There are no waiting lists. If a tour is booked up, we may offer an additional tour. Please send us an email if you are interested in a further tour on a particular day.
Are there special rates for children?
Children up to 10 years of age don't need a ticket. Please let us know by email if you plan to bring children along, so that our tour guides and partners are informed. IMPORTANT NOTE: Our tours last around four hours. Please decide for yourself if you need to bring a baby carriage or buggy along. Some tours require climbing a lot of stairs and navigating through narrow alleys, with some restaurants being very small and having no room for baby carriages.
Can I cancel tickets for a booked tour?
Withdrawing from a booking must take place in writing or by email. The following costs accrue:
-30 to 15 days prior to the tour: 20% of the total contract price
-14 to 6 days prior to the tour: 50% of the total contract price
-5 days or less prior to the tour or in the case of a no-show: 100% of the total contract price
Can I book a private tour?
Of course! Just fill out the contact form. We'll get in touch with you within 24 hours, in order to arrange the day and time and further details.
Food on the tour
How much food do we get on a tour?
There will be around five or six tasting stops during the tour. For most people, the amount of food is enough that you really don't need to plan a meal afterwards.
What restaurants do we go to during the tour?
Various restaurants, pubs and shops will be recommended during the tour. We'll go in to some of them.
Are there alternative food offerings for people with dietary restrictions?
Please note that we can only guarantee alternative samples for vegetarians (if you inform us when booking), for all other restrictions the possibilities are limited. The samples are not appropriate for people with lactose or gluten intolerance or nut allergies, or for vegans.
Are drinks served on the tour?
All tours offer beverages, with and without alcohol.
How long will we be walking?
We walk at least four hours on foot - including the stop. We mostly walk on cobblestones.
How many people can take part in a tour?
If the maximum number of 20 participants is exceeded, we'll divide into two groups with two guides. If a tour is fully booked, we'll have to find an alternative date.
In what languages are the tours offered?
For starters, the tours are given in German. French, English, Italian, Spanish and Portuguese tours are also being offered, as well.
Do the tours take place even if the weather's bad?
The tours take place in every kind of weather. Make sure you're dressed appropriately. After all, there's no such thing as bad weather - just the wrong clothes.
Are there lavatories on the tour?
Yes, there are sufficient rest rooms available.
Can I take pictures or make videos on the tour?
Of course, the Old City of Freiburg is beautiful. Don't forget your camera! But, please do be aware of privacy of the employees and the other people around us.
Are the tours suitable for children?
Our tours last three to four hours. We walk the whole way and at some of our culinary partners, there is little or no room to sit. Many children have a limited attention span and grow tired of constantly walking and standing. You know your child best, so we'll leave it up to you to decide if your child is suitable for the tour.
Are the tours handicap accessible?
Our tours are not completely handicap accessible, but at some stops lifts are available. If you have a baby carriage, wheelchair or a walker, please let us know when booking. We are flexible and can arrange the tour in accordance to your needs.
Can I take my dog along?
Out of consideration for our culinary partners and the other tour participants, as well as for organizational aspects, animals are not allowed.
Can Freiburg natives get anything out of such a tour?
Yes indeed! Natives can take part in a tour to find out more about their neighborhood and city. After all, who thinks to take a city tour of their own city?
Can I give a tour as a gift? Are there gift cards?
Oh yes. Just write us what tour you'd like to book. After the bank transfer or PayPal payment, we'll send you the gift card(s). Postage (€2) and gift card fee (€3) makes €5 per gift card. With more than one gift card, postage is of course charged only once.
Are international delivery costs included?
If you want your gift card to be delivered outside of Germany, we claim a fee of €5. This covers all delivery costs.
How long does the mailing of gift cards take?
Gift cards will be sent within one to two days after the order is processed.
If you have any further questions or need help, just contact us by Email at email@example.com
We're looking forward to seeing you and your group!